Return & Refund Policy

We want you to love your Aurava purchase. If you're not completely satisfied, you may request a return within 15 days of receiving your order.

Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging.

To start a return, please contact us through our Contact Us page or by email. Please include your order number and the reason for your return.

Please do not send items back without contacting us first. Once your return request is approved, we will provide you with return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us within 15 days of delivery and include photos of the item and packaging so we can assist you.

If the issue is due to an error on our part, we will cover the applicable return shipping cost and arrange a replacement, exchange, or refund as appropriate.

Return Shipping

For returns due to personal preference, sizing, or other non-quality-related reasons, the customer is responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

Items that have been worn, used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Customized or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.

Natural Stone Variations

Our products are handcrafted using natural gemstones. Slight variations in color, pattern, texture, shape, and appearance are normal characteristics of natural stone and make each piece unique.

Minor color or pattern differences between the item you receive and the product images shown on our website are not considered defects and are not eligible for return or refund on this basis alone.

If you believe you have received an incorrect or genuinely defective item, please contact us and we'll be happy to assist you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Exchanges

If you would like a different size or style, please contact us first. We will be happy to help determine the best available option.

Contact Us

If you have any questions about a return, exchange, or refund, please contact us through our Contact Us page or use the chat feature on our website.